Billing Liability
Software charges and financed repairs are separate.
An action charge is not a financing commitment, outcome guarantee, or reimbursement promise.
Free entry, a workspace trial, and optional usage activation.
What is free?
- No seat limit or per-seat usage charge.
- Core human messaging and team collaboration, subject to active membership and permissions.
- Organizational people, structure, responsibility, and access configuration where your permissions allow it.
- Browsing, supported manual work, and onboarding setup are not completed-action charges. Systems, policies, and operational analysis have entitlement and setup limits.
What is a completed billable action?
A registered, successfully completed AI answer or supported automation operation, recorded server-side with its completion identity. Examples include an eligible saved AI answer outside onboarding, artifact interpretation, and maintenance generation. A workflow may include more than one separately metered completed operation. A connection, button click, or imported data point is not itself the action-pricing unit.
The configured rate is $0.03 per completed billable action, in USD. Usage is metered against a monthly subscription period. Examples before tax, not quotes or invoices:
- 10 completed billable actions × $0.03 = $0.30
- 100 completed billable actions × $0.03 = $3.00
- 1,000 completed billable actions × $0.03 = $30.00
When does billing start?
Starting an account or workspace does not activate usage billing. A workspace owner or administrator must accept the action rate and complete billing enrollment. Billable eligibility also requires an active usage subscription and a recorded activation time. Eligible completions before activation are not retroactively charged by this model.
What happens after the 14-day workspace trial?
An eligible new workspace starts its trial when it is created. Without usage activation or another applicable paid contract, it falls back to Free capabilities. Core collaboration and messaging remain available within permissions; Command Center (the operational overview) and My Day (a person’s assigned-work view), along with ongoing systems, policies, workflows, and analytics, require full workspace entitlement. Trial expiry does not itself enroll you in a paid subscription.
Failed actions, retries, and replay
A failed operation is not a completed billable action. Replaying the same saved completion or redelivering its existing usage event is designed to reuse its billing identity, not create another charge. A retry that produces a new successful completion may be billable. If you believe a charge is wrong, contact support and we will review it.
Providers and implementation services
External provider subscriptions, your own AI-provider usage, and separately requested implementation or integration services are outside the software action rate. Supported models and connections depend on provider availability and your configuration. Core human messaging does not mean external email or SMS delivery is included.
Existing and enterprise agreements
Existing workspace, Fleet, and individually agreed enterprise contracts remain unchanged unless a migration is agreed. Source volume, connected-system scope, authorization requirements, and support needs may inform enterprise scoping; they are not replacement self-service pricing dimensions. Enterprise terms and services are individually agreed.
Current billing availability
Usage billing is activated per workspace. Nothing is charged until the workspace owner accepts the rate and completes billing enrollment. Billing for your workspace is shown on its Billing screen.
Billing Liability and financed-repair boundaries · Terms of Service
Optional Fleet financing, by separate agreement.
For an eligible, contracted parts-financing arrangement, recorded repair verdicts can determine whether a financed part is invoiced or written off. This is not a general reimbursement guarantee for predictions or repairs.
- Financing requires an active facility, an eligible prediction, a qualifying diagnostic basis, and underwriting approval.
- Unassessed or uncalibrated evidence can stop a draw.
- A correction after invoicing raises an exception for credit-note review rather than silently changing the invoice.
- Eligibility, payment terms, and liability allocation depend on a separate written agreement. No general promise of free parts, no-clawback coverage, or a fixed repayment term is made here.
Read the general terms or request clarification for your deployment.