Our Commitment to Fleets
Predictive maintenance means acting before a failure is visible — which means sometimes acting on a failure that was never coming. When that happens, the cost of being early is ours, not yours.
Why we do this. A prediction you can't trust is worse than no prediction at all, because it costs you a part and a bay to find that out. Putting our own money behind each recommendation is the only version of confidence that means anything — if our model gets sloppy, we feel it before you do.
How a repair is billed
When Rooutiq recommends a repair and orders the part, one of exactly three things happens next. Which one is decided by the mechanic who looks at the truck — not by us.
You pay for the part.
Your mechanic confirms the failure was real. The part is invoiced to you at cost on your standard terms — 30, 60 or 90 days depending on your account. No markup, no finance fee, no surcharge for being an early warning.
You pay nothing.
Your mechanic inspects the vehicle and finds no failure. We absorb the full cost of the part. You are not invoiced, not billed later, and not asked to return it. The loss sits on our books, not yours.
Nothing happens.
If a prediction is never inspected, it is neither charged nor written off. An unreviewed recommendation is not evidence that we were right, and we don't treat it as a reason to bill you.
The conditions
A guarantee is only worth what its edges are worth, so here are ours in plain language rather than buried in a contract.
The write-off is triggered by a person who physically inspected the vehicle and recorded a verdict. Our own software cannot mark its own prediction wrong, and it cannot mark it right in order to bill you.
Parts are only ordered against a prediction above our confidence threshold. If our model isn't confident enough to absorb the cost of being wrong, we don't put the part on your truck in the first place.
The verdict, the amount, the vehicle and the person who recorded it are written to an audit trail on your account. You can see why anything was billed or written off, and so can we.
A written-off repair stays written off. We don't reverse it later, roll it into a future invoice, or offset it against your next order.
Because a wrong prediction means free parts, we track write-off rates at the account level and review unusual patterns. This is a review, not an automatic penalty — a fleet with genuinely noisy vehicles shouldn't be punished for reporting honestly.
Terms vary by account size and history. We'll walk you through exactly what your fleet's coverage looks like before you commit to anything.